Absolutely yes you can place a customize piece by your own choice and we will meet your expectation thru our expert and professional goldsmiths. You can sketch a design on a piece of paper or send us picture with ideas and we will create it accordingly

Only gold,silver, white gold 18k,21k, and 22k, Yes we do provide customization option on all type of jewelry for more details please drop us your customization request on info@bigeasyjewellery.com Our executive will contact you to discuss and quote you accordingly.

Yes we can provide your invoice duplicate/copy free of cost For diamond certificate we cannot provide duplicate copy you can find online with serial number .

No but gold rate vary/changes every day and due to different regional price of gold, there may be differences in prices of the products sold. Gold price remain same all over the world , only craftmanship and labor charge are differ.

Depends on the value of your order estimate $20 upto $50

7-14 days after full payment receive.
The date of delivery usually depends on the type of product chosen by you. Most of the products are usually readily available and it normally takes up to 7 working days .

No

It will be a registered , insured mail. You will be notified.

Yes the name of customer and address should match with invoice and person who ordered and you will also sign the delivery form.

Incase of returns, customer needs to pay the charges.

We provide transit insurance on all goods till they reach you.

If such events, we make sure to wait for about 25 days and then initiate reprocessing claim the loss/ stolen shipment /package and follow up either sending new order or refund .

3 days return policy is applicable for all purchase made in State of Kuwait only. However we will arrange the courier in Kuwait only For USA other countries no Return Policy for outside Kuwait countries customers , you can contact our customer support team + 965 60082007 and request for return with reason and we will support you. Depending on the issue . Return product should be in original condition.
Once the returned item is received by us, the refund or new item will be dealt with our customer service representative

We accept ,Cash App, PayPal, Zelle app, bank wire transfer (EFT). In presence of Kuwait we accept cash, credit/debit card. Pay in full , get a receipt /invoice from us and we mail /ship to your address with tracking number and priority mail.

We do provide cash on delivery service in KUWAIT only.